We both did Seller- Cancel order Buyer- Cancel order been 4 days and i still havent gotten my refund

How to Report a Dispute
Please fill out all 9 questions below. You must provide proof or your claim cannot be validated.

1. Date Dispute Happened
Saturday, february 26th

2. Are You The Buyer or Seller
I'm the Buyer

3. Total Transaction Value
$41.2 USD

4. Other Parties Username
Sunhua

5. Method Used To Pay or Receive Payment
Visa Credit Card

6. Other Parties Email Addresses
doesnt say

7. Other Parties Payment Email Address
doesnt say

8. Other Parties Messenger Username
Sunhua

9. Provide All Chat Logs and Additional Information Below

Every time I try to put a picture or screenshot it says its too big.