How to Report a Dispute Please fill out all 9 questions below. You must provide proof or your claim cannot be validated. 1. Date Dispute Happened November 10,2023 2. Are You The Buyer or Seller Buyer 3. Total Transaction Value Example: $129.88$ USD 4. Other Parties Username Discord username of seller: maybearslan Discord username of middlemen impersonator: yessirr4461 5. Method Used To Pay or Receive Payment g2a steam digital key 6. Other Parties Email Addresses unknown 7. Other Parties Payment Email Address unknown 8. Other Parties Messenger Username Maybe Arslan 9. Provide All Chat Logs and Additional Information Below
How can you protect yourself from these type of scams in the future? I strongly recommend in the future to use PlayerUp Middleman Services to protect yourself from these type of scams. Here is how it works for buyers (Buyers Guide) and here is how it works for sellers (Sellers Guide). Is there anything we can do to assist you still with this dispute? Please read this guide (Guide - Combat Fraud Service). All we need is the scammers full name and address and we can assist you further. What can you do next to resolve this issue? Since this is a PayPal transaction, you need to immediately go to PayPal and open a dispute hopefully before the seller moves those funds. In order to do that, go to your paypal receipt, and see the area where it says resolution or dispute payment. Open a dispute and provide them as much proof as possible. Contact PayPal as well and ask them what you need to do to win a dispute. Keep in constant communication with paypal. If you sent the payment by family and friends then unfortunately those funds are lost as you cannot dispute those payments and we strongly advise against sending friends and family payments in the future even if the seller requires it you can easily say no. For more information, please contact PayPal. Can PlayerUp provide compensation for this dispute? Since this is a non middleman transaction and PlayerUp wasn't directly involved with safeguarding your payment and guaranteeing your transaction we will unfortunately not be able to provide any compensation for you on this transaction as you dealt directly with the individual for which you're submitting a complaint against in this ticket. However if you're able to locate his full name and address, we can possibly go after him but there is no guarantee we'll be able to recover any lost funds - Guide - Combat Fraud Service How can I protect myself in the future? We strongly advise that you don't conduct business offsite. This is the #1 way scammers attract buyers and sellers is they lure them offsite and then bait them into anything because they have no consequences for their actions. If you did business on site, then disregard this message as the majority of scams are done offsite. . .
@Nickeh1 1. Report this matter to discord since the transaction happened on discord, not PlayerUp. It appears they impersonated us and you feel for the bait. 2. Work to try to get your funds back by disputing the transaction. 3. Reference in the future to check with the website before doing business offsite. Why you thought that some random discord account was a representative of PlayerUp I am not sure. You could have avoided this by simply going to the website, checking the guides and seeing that on the very top it says. See Below: Middleman: Sellers Guide | PlayerUp: Worlds Leading Digital Accounts Marketplace Middleman: Buyers Guide | PlayerUp: Worlds Leading Digital Accounts Marketplace
